Policy page

Last updated: 24 Oct 2023

Privacy Policy for Questroo

Last Updated: 25/10/2023

1. Introduction

Welcome to Questroo. At Questroo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you access and use our website and services.

2. Information We Collect

2.1. Personal Information

We may collect personal information from parents during the registration and subscription process, including:

  1. Name
  2. Email address
  3. Billing information

2.2. Children's Information

We do not collect personal information from children. However, we may collect non-personal information about children's activities, preferences, and progress on our platform to provide better services and recommendations.

3. Use of Information

3.1. Personal Information

We use your personal information for the following purposes:

  1. To set up and manage your subscription.
  2. To send you updates, notifications, and newsletters.
  3. To provide customer support and address your inquiries.
  4. To comply with legal requirements.

3.2. Children's Information

We use non-personal information about children for the following purposes:

  1. To personalize and improve our services.
  2. To track progress and provide recommendations.
  3. To ensure the safety and security of children using our platform.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, personalize content, and analyze usage patterns. You can manage cookie preferences in your browser settings.

5. Sharing of Information

We may share your personal information with third parties under the following circumstances:

  1. With your consent.
  2. With service providers and partners who assist in delivering our services.
  3. In response to legal obligations or requests from law enforcement agencies.

We do not sell or rent your personal information to third parties.

6. Responsibilities and Guidelines for Workshops

6.1. Workshop Participation

  1. Punctuality: Users are required to be punctual for workshops. A maximum delay of ten (10) minutes is tolerated. The Partner reserves the right to refuse User participation in the workshop in case of excessive tardiness. In such cases, neither the Partner nor Questroo can be held responsible, and the User cannot request a refund or compensation.

6.2. Conduct during Workshops

During a workshop, Users are expected to maintain a respectful attitude toward the Partner and other participants.

6.3. Safety and Hygiene Guidelines

Users must adhere to all safety and hygiene measures stipulated by the Partner and make an effort to follow the necessary directives for the smooth conduct of the workshop. This includes the obligation to inform the Partner of any health issues (related to the parent or baby) that could jeopardize the proper conduct of the workshop. Failure to comply with these safety obligations authorizes the Partner to exclude the User from the workshop. In such cases, the User will not be able to request a refund or compensation for any reason. Additionally, Questroo is not responsible for any damages resulting from the User's failure to meet their safety obligation.

6.4. Responsibility Disclaimer

It is emphasized that Users and Partners act under their sole and full responsibility. The Company provides an intermediary service and does not control the quality, accuracy, or inherent risks associated with the offered workshops. Therefore, any disruptions during the workshop cannot result in any liability attributed to the Company, regardless of the grounds.

7. Your Rights and Choices

You have the right to access, correct, or delete your personal information. You may also opt-out of receiving marketing communications from us at any time.

8. Changes to this Policy

We may update this Privacy Policy to reflect changes in our practices. Please check this page periodically for updates.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us.